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Frequently Asked Questions

You Asked, We Answered

What is Raw Hair?

Raw hair refers to 100% natural, unprocessed human hair that has not been chemically treated, dyed, or altered in any way. It is collected directly from donors, often in its natural state, meaning it retains its cuticle layer (the outer protective layer of the hair). This ensures that the hair remains intact, with its natural texture, shine, and strength.

Key characteristics of raw hair:

  • Unprocessed: The hair has not undergone any chemical treatments such as coloring, perming, or relaxing.

  • Cuticle intact: The cuticle is the protective outer layer of the hair, and when left intact, it helps the hair remain smooth and shiny.

  • Natural texture: Raw hair comes in its natural state, whether it's straight, wavy, or curly, offering a more authentic, realistic look when installed.

  • Durability: Since raw hair is not chemically altered, it tends to be stronger and more durable, lasting longer with proper care.

Raw hair is highly prized in the beauty industry because of its high quality, versatility, and ability to blend seamlessly with natural hair for a more flawless, realistic appearance. It also offers the flexibility to be styled, dyed, or customized without the fear of damage that often comes with processed hair.

How long does it last?

Raw hair can last anywhere from 2 to 5 years, or even longer, depending on how well it is cared for. Since it is unprocessed and retains its natural cuticle layer, it is more durable than processed hair. With proper maintenance, raw hair bundles can withstand regular washing, styling, and heat treatment without significant damage.

Here are some key factors that influence the lifespan of raw hair:

  1. Proper care and maintenance: Regular washing with sulfate-free shampoos, conditioning, and moisturizing are essential to maintain the hair's texture and prevent dryness or tangling.

  2. Minimal heat styling: While raw hair can handle heat better than processed hair, excessive heat can cause damage over time. Using heat protectant products and limiting heat styling can help extend its life.

  3. Protective styles: Keeping the hair in protective styles or minimizing daily manipulation helps reduce wear and tear.

  4. Storage: When not in use, storing the hair properly (such as in a dry, cool place) can help maintain its quality.

With proper care, raw hair can retain its softness, texture, and shine, making it a long-term investment for anyone looking for durable, high-quality hair.

Can I make these into clip-ins?

Did you know that our Premium Raw Hair Bundles are versatile enough to be turned into clip-ins? If you're looking for an easy way to add length and volume without the commitment of permanent installation, clip-ins are the perfect solution!

Simply follow these steps to create your custom clip-in extensions:

  1. Section and Cut: Divide your bundles into smaller sections based on the desired width of each clip-in.

  2. Attach Clips: Sew or glue clips onto the wefts of the hair.

  3. Install: Once the clips are securely attached, simply clip the extensions into your natural hair for a seamless, no-fuss look!

Clip-ins are a great option for those who want to change their look frequently without damaging their natural hair. Plus, with the high quality of our raw hair, your clip-ins will blend perfectly for a natural, voluminous look.

Should I wash it before my install?
 

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Absolutely! Washing the hair before you install it hels remove any oils that may effect styling and give you a blank canvas to work with. 

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How to wash raw hair:

  • Use a gentle, sulfate-free shampoo to avoid stripping the hair of its natural moisture.

  • Condition thoroughly to maintain softness and reduce tangling.

  • Let it air dry or gently towel dry to avoid causing any heat damage.

Just be sure to handle the hair gently during washing to avoid tangling or unnecessary wear. After washing, allow it to fully dry before installation to achieve the best results.

Return Policy?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer the following return policy:

  1. Return Window:

    • We accept returns within 14 days of the delivery date.

    • To be eligible for a return, the hair must be unused, unwashed, and uninstalled.

  2. Non-returnable Items:

    • Once the product has been opened, installed, or altered in any way (including washing or styling), it is non-returnable.

    • For hygiene and safety reasons, opened packages cannot be returned.

  3. Return Process:

    • To initiate a return, please contact our customer service team at [email/contact] with your order number and reason for return.

    • Returns must be shipped back in the original packaging.

    • The customer is responsible for return shipping fees unless the product is defective or incorrect.

  4. Refunds:

    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

    • If approved, the refund will be issued to the original payment method.

    • Please note: shipping fees are non-refundable.

  5. Exchanges:

    • If you prefer an exchange for a different product or size, please let us know. Exchanges can be made for the same value or a higher-priced item (with payment of the difference).

    • Exchanges are subject to availability.

  6. Defective or Damaged Items:

    • If your product is defective or damaged upon arrival, please contact us within 48 hours of receiving your order. We will provide a replacement or issue a full refund at no extra cost to you.

  7. Customer Satisfaction Guarantee:

    • Your satisfaction is our priority. If you have any concerns or questions about our return policy, please reach out, and we’ll be happy to assist you.

How do I take care of it?

  • Wash your hair regularly

    • Cleanse your hair with a gentle, moisturizing shampoo and conditioner every 7 to 14 days, focusing on the scalp and mid-lengths.

  • Avoid hot water

    • Washing your hair with excessively hot water can strip away natural oils, leading to dryness and frizz.

  • Choose sulfate-free products

    • Sulfate-free shampoos and conditioners are ideal for repairing damaged hair, especially if you color your hair.

  • Use a wide-tooth comb

    • Detangle your hair by starting at the tips and gently working your way up to the roots to minimize breakage.

  • Apply leave-in conditioner and natural oils

    • These products help retain moisture and prevent frizz, keeping your hair healthy.

  • Limit heat styling

    • Hot tools like straighteners and curling irons can cause damage. If you need to use them, apply a heat protectant first.

  • Deep condition regularly

    • ​Deep conditioners are thicker and more nourishing than regular ones. Apply from mid-lengths to ends to restore moisture and repair brittle strands.

  • Store hair in a dry place

    • When not in use, keep your hair stored in a dry area to prevent moisture buildup.

  • Protect your hair from friction

    • To minimize hair damage while sleeping, use a silk cap or pillowcase to reduce friction and breakage.

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